Avoid delivering poor customer support by letting your customers rate the responses and answers of your customer support Agents. Identify negative trends in your customer support and act accordingly. Leverage the “Ranking” feature of LiveAgent.
Your customers can provide feedback about their support experience by rating their communication with a customer representative. Allow your customers to rate Agent’s Chat and Email responses.
نظرة عامة على تقييم الوكيل
يقدم LiveAgent تقريرًا عن العملاء الذين تمت مكافأتهم وتقييمهم سلبيًا من خلال تعليقات العملاء. كما يمكنك تصدير التقرير إلى ملف CSV.
من خلال معرفة المزيد عن وكلائك، يمكنك مكافأة أفضل الوكلاء ودعم أولئك الذين لا ينجزون في الوقت الحالي. وحدد الاتجاهات السلبية في دعم العملاء لديك وتصرف وفقًا لذلك. واستفد من خاصية “التقييم” في LiveAgent.
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مصادر قاعدة المعرفة
Answer Delivery Status Indicator
The answer delivery status indicator in LiveAgent tickets provides information on the status of email replies, including if they were sent, scheduled, delayed, or not delivered. Administrators and owners can access detailed email response information for a specific time period. If an answer is not delivered, a delivery report can be viewed to determine the issue.
The text discusses the services and advantages of LiveAgent, a company that offers customer support solutions for various industries. They provide online demos, pricing information, and integrations. LiveAgent is owned by Quality Unit LLC and offers support through their portal, social media, and newsletters. The text also mentions their schedule for individual calls to discuss how they can help businesses.
